What saddens me is that all the civil servants I know are decent hard-working (often over-worked) people trying to do their level best; and yet the result, at least as far as benefits goes, is so abundantly clearly not fit for purpose. I suspect it really doesn't help that no politician is ever going to say "let's make life easier for people on benefits" :-(
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branchandroot
no subject
Date: 2009-09-08 11:11 pm (UTC)