This tallies almost exactly with Vashti and my experience. Every stupid form, every painful hoop. It occurred to me every single step of the way how it was almost crafted to be as hard as possible for the kind of person it was for. I often reflected on how I'd be able, as a healthy and mentally stable (give or take), person to get the benefit with much more ease than Vashti was finding it, because I would be able to lie. Things I put down, got questioned on, probed on, would be false and I'd be able to elaborate on them knowing that it wasn't me I was talking about. I saw the pain, heart ache and distress it caused Vashti just to admit them, the cold, bare truth. It got worse when someone pressed her on them, questioned and probed. It was true and it shamed her, hurt her to talk about it, even though it was necessary for her to get the money she needed to make it from day to day.

The whole process seems to be intended to make it hard to abuse and get it when you don't deserve it, but in reality it's setup in the hardest way possible for those who need it and deserve it the most while being easy for those who really feel the need to live 5 grand below the minimum wage.